Shipping policy
At Melanie Harris Collection, we're proud to serve customers across the United States, United Kingdom, Canada, and Australia with reliable and efficient shipping. Please read below for everything you need to know about how we get your order to you.
1. General Shipping Information
We currently ship throughout the United States, including Alaska and Hawaii, as well as the United Kingdom, Canada, and Australia.
Shipping options, costs, and delivery times may vary depending on your location and the size and weight of your order.
2. Processing Time
Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and applicable public holidays.
During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.
3. Shipping Rates
Free Shipping – We offer free shipping on all orders to the United States, United Kingdom, Canada, and Australia, with no minimum purchase.
4. Estimated Delivery Times
Here's what to expect once your order is processed. The following delivery estimates apply to all four markets: United States, United Kingdom, Canada, and Australia.
- Processing Time: 2–3 business days (Monday to Friday)
- Transit Time: 2–5 business days (Monday to Friday)
- Total Delivery Time: 4–8 business days
- Order Cutoff Time: 5:00 PM
- Time Zone: (PT) Pacific Time – Los Angeles
Orders ship from our fulfillment center in San Diego, California. West Coast US addresses typically arrive toward the shorter end of the transit range, and East Coast and non-contiguous state addresses toward the longer end. Delivery times for international orders may also be affected by customs processing.
Please note: Delivery times are estimates and may be affected by carrier delays, customs processing, or extreme weather conditions. If we are unable to ship within the timeframe stated at the time of your order, we will notify you and offer you the choice of consenting to a delay or cancelling your order for a full refund.
5. Shipping Restrictions
We ship to all 50 US states, the United Kingdom, Canada, and Australia.
Certain items may be subject to shipping restrictions depending on carrier requirements or applicable federal, state, provincial, territorial, or local regulations.
International orders may be subject to import duties, taxes, or customs handling fees depending on the destination country and applicable regulations. Any charges not collected at checkout may be payable by the customer upon delivery or customs clearance.
6. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs. Please see our Refund & Return Policy for how returned and unclaimed parcels are handled.
7. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately by email at help@melanieharriscollection.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.
8. Shipping Policy Update
We may update our shipping policy from time to time to comply with applicable requirements or to improve our service. The latest version will always be available on this page.
(Last updated: October 23, 2026)
9. Contact Information
Store name: Melanie Harris Collection
Registered address: Melbourne, Victoria, Australia
US Fulfillment Warehouse: 2824 Rockne St, San Diego, CA 92139, USA
Email: help@melanieharriscollection.com
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM PT
We aim to respond to your inquiries within 24 hours.