Refund & Return Policy

At Melanie Harris Collection we aim to provide a transparent and straightforward shopping experience. Please review this policy carefully before placing an order. By purchasing from our website you agree to the terms outlined below.

1. Return Period

Eligible items may be returned within 30 days of delivery, subject to the conditions below.

2. Conditions for Returns

An item is eligible for return if:

• It is unused, unworn and undamaged
• It is in its original condition
• All original tags, packaging and hygiene liner (where applicable) are intact
• The return request is submitted within the return period
• The return is pre-authorized by our customer service team

Trying on items for fit is permitted. If there are visible signs of wear, washing or damage, a reduction in value may be applied.

3. Damaged or Defective Items

If your order arrives damaged or defective please contact us within 14 days of delivery so we can review and resolve the issue as quickly as possible.

To submit a report please email help@melanieharriscollection.com with:

• Your order number
• Clear photos of the item and the original packaging
• A short description of the issue

Eligible claims submitted within this timeframe may qualify for a replacement, partial refund or another appropriate resolution depending on the circumstances and evidence provided. Claims submitted after 14 days from delivery may no longer qualify.

4. Items Excluded from Returns

Returns are not accepted for:

• Sale items, unless the item is faulty
• Gift cards or items marked Final Sale
• Items damaged through improper use
• Worn, washed or altered garments
• Activewear without its original hygiene liner and tags attached

5. Return Shipping & Restocking Fee

All approved returns must be shipped to our US returns facility. The return address will be provided by our customer service team once your return is approved.

Customers are responsible for:

• All return shipping costs
• Selecting a trackable shipping method

We recommend using a trackable service, as we cannot process returns for parcels that are lost in transit.

Restocking Fee

A 15% restocking fee applies to all approved returns. This fee covers inspection, processing and inventory handling.

The same 15% restocking fee applies to:

• Unopened packages
• Parcels refused upon delivery
• Parcels left unclaimed and automatically returned to us

Exception: The restocking fee is waived if the item arrived damaged, defective, or was not as described. Each case is reviewed individually.

6. Return Address

Returns must be sent only to the return address provided by our customer service team after approval. Returns sent to any other address cannot be processed.

7. How to Start a Return

To request a return please email help@melanieharriscollection.com with:

• Your order number
• The item(s) you wish to return
• The reason for return
• Clear photos (required for damaged or defective items)
• Your full name and shipping address

You will receive instructions within 1 business day (Monday to Friday, 9:00 AM – 5:00 PM PT).

8. Order Cancellations

Orders may be cancelled free of charge within 2 hours of purchase. Once processing has begun, cancellation requests are no longer guaranteed and may be refused depending on the status of the order. After delivery, a return may be requested in accordance with this policy.

Approved cancellation requests submitted after the 2-hour window may be subject to an 8% processing fee to cover payment processing, handling and operational costs already incurred.

9. Refunds

Once your return has been received and inspected:

• You will be notified of the outcome
• Approved refunds are issued to the original payment method
• Please allow 5–10 business days for the refund to be finalized by your bank or payment provider

The 15% restocking fee, if applicable, will be deducted from the refund. Original shipping costs are non-refundable.

10. How Discounts Work When You Return Items

If your order included a promotional discount such as our bundle deals or Buy More Save More offers and you return part of your order, your refund may be adjusted. Discounts are recalculated based on the items you keep, not the items originally purchased.

Refunds are always based on the final qualifying order value after returns. A 15% restocking fee may apply and return shipping costs remain the customer's responsibility.

11. Store Credit

In certain cases store credit may be offered at our discretion. Store credit is non-refundable and can only be issued once per order.

12. Failed Delivery or Incorrect Address

If an order is returned due to an incomplete or incorrect address provided at checkout, we may arrange a redelivery once the parcel arrives back at our warehouse and the correct address is confirmed, or offer store credit as a gesture of goodwill depending on the condition of the returned items.

13. Your Statutory Consumer Rights

Nothing in this policy limits any rights you may have under applicable federal or state consumer protection law, including the Federal Trade Commission's Mail, Internet, or Telephone Order Merchandise Rule and any implied warranties that apply under the law of your state. If a product is faulty, not as described, or unfit for its purpose, you are entitled to a replacement, repair or refund regardless of the terms above.

California residents: This policy is posted in accordance with California Civil Code Section 1723.

14. Policy Updates

Melanie Harris Collection reserves the right to update or modify this policy at any time. Changes take effect immediately upon publication on our website.

15. Contact Information

Email: help@melanieharriscollection.com

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM PT

Store name: Melanie Harris Collection

Company name: Highland Commerce PTY LTD

ABN: 97 695 098 116

ACN: 695 098 116

Registered address: 5 Fairway Drive, Kew East VIC 3102, Australia

US Fulfillment Warehouse: 2824 Rockne St, San Diego, CA 92139, USA