Shipping Policy

At Melanie Harris Collection, we're proud to serve customers across the United States with reliable and efficient shipping. Please read below for everything you need to know about how we get your order to you.

1. General Shipping Information

We currently ship throughout the United States, including Alaska and Hawaii.

Shipping options, costs, and delivery times may vary depending on your location and the size and weight of your order.

2. Processing Time

Orders are typically processed within 2–3 business days (Monday to Friday), excluding weekends and federal holidays.

During peak seasons or promotional events, processing times may be slightly longer. We'll keep you informed of any delays.

3. Shipping Rates

Free Shipping – We offer free shipping on all orders, with no minimum purchase.

4. Estimated Delivery Times

Here's what to expect once your order is processed:

Processing Time: 2–3 business days (Monday to Friday)
Transit Time: 2–5 business days (Monday to Friday)
Total Delivery Time: 4–8 business days
Order Cutoff Time: 5:00 PM
Time Zone: (PT) Pacific Time – Los Angeles

Orders ship from our fulfillment center in San Diego, California. West Coast addresses typically arrive toward the shorter end of the transit range, and East Coast and non-contiguous state addresses toward the longer end.

Please note: Delivery times are estimates and may be affected by carrier delays or extreme weather conditions. If we are unable to ship within the timeframe stated at the time of your order, we will notify you and offer you the choice of consenting to a delay or cancelling your order for a full refund.

5. Shipping Restrictions

We ship to all 50 states. We are unable to ship to international addresses at this time.

Certain items may be subject to shipping restrictions depending on carrier requirements or applicable federal, state or local regulations.

6. Failed Delivery or Returned Packages

In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs. Please see our Refund & Return Policy for how returned and unclaimed parcels are handled.

7. Lost or Damaged Packages

If your package is lost or damaged in transit, please contact us immediately by email at help@melanieharriscollection.com. We will work with the carrier to investigate the problem and find a solution as soon as possible.

8. Shipping Policy Update

We may update our shipping policy from time to time to comply with applicable requirements or to improve our service. The latest version will always be available on this page.

(Last updated: September 3, 2026)

9. Contact Information

Store name: Melanie Harris Collection

Company name: Highland Commerce PTY LTD

Registered address: 5 Fairway Drive, Kew East VIC 3102, Australia

US Fulfillment Warehouse: 2824 Rockne St, San Diego, CA 92139, USA

ABN: 97 695 098 116

ACN: 695 098 116

Email: help@melanieharriscollection.com

Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM PT

We aim to respond to your inquiries within 24 hours.